مروری جامع بر مدلهای ارزیابی آمادگی دولت الکترونیک و ارائه روش شناسی ارزیابی آمادگی دولت الکترونیک در سطح تحلیل استانی

نوع مقاله: مقاله پژوهشی

نویسنده

مربی، مدیریت فناوری اطلاعات، دانشکده فنی مهندسی، دانشگاه سید جمال‌الدین اسدآبادی، همدان، ایران

چکیده

هدف این پژوهش ارائه یک روش شناسی برای ایجاد مدل ارزیابی آمادگی الکترونیک برای استانهاست. برای این منظور لازم است سیر تکوین مدلهای ارزیابی آمادگی الکترونیک به صورت دقیق مورد بررسی قرار گیرد. این بررسی به دو روش انجام شده است، روش اول مرور نظام مند مدلهای ارزیابی آمادگی الکترونیک از سال 2010 تا 2017 است که پارامترهایی مانند حوزه تمرکز کارکردی، حوزه تمرکز جغرافیایی، نوع داده های مورد استفاده، روش جمع آوری داده ها، روش تحلیل داده ها، مدل پایه ای مورد استفاده و شاخصهای اصلی ارزیابی در این مرور نظام مند مورد بررسی قرار گرفته است، و روش دوم بررسی سیر تکوین مدلهای ارزیابی آمادگی الکترونیک است که بر این اساس روشهای ارزیابی 4 نسل یا دوره تکوینی را طی کرده اند و برای توصیف این دوره ها از فرآیند پویای چرخه دمینگ که از چهار مرحله برنامه ریزی، اجرا، بررسی و اقدام تشکیل شده، استفاده شده است. فرآیند تکوین مدلهای ارزیابی از بررسی مدلهای ارزیابی شکاف دیجیتال آغاز و با بررسی فاصله طراحی-واقعیت خاتمه می یابد. براساس مرور مدلهای ارزیابی آمادگی دولت الکترونیک، جدیدترین رویکرد در ارزیابی آمادگی الکترونیک استفاده از تئوری فاصله طراحی-واقعیت است که از بدیهه سازی محلی برای ایجاد مدلهای مناسب و منطبق با ویژگی های بومی استفاده می کند. در این مقاله با بررسی دقیق این تئوری و تعمیم آن به حوزه ارزیابی آمادگی الکترونیک، یک روش شناسی گام به گام برای ایجاد مدل مناسب ارزیابی آمادگی الکترونیک برای استانها ارائه شده است. در این روش شناسی ابعاد تئوری طراحی-واقعیت شامل اطلاعات، تکنولوژی، فرآیند، اهداف، ارزشها و انگیزه ها، کارکنان و مهارتها، مدیریت و ساختارها و سایر منابع(پول و زمان) به عنوان شاخصهای اصلی در نظر گرفته می شوند که برای بومی نمودن آنها و ایجاد زیرشاخصها برای هر یک از آنها لازم است براساس سه نوع فاصله مطرح در تئوری که در محیط طراحی و محیط اجرا وجود دارد، شامل فاصله بستر و زمینه، فاصله نرم و سخت و فاصله عمومی و خصوصی، این شاخصها تعدیل و برای استان موردنظر، مدل خاص آن ایجاد گردد.

کلیدواژه‌ها


عنوان مقاله [English]

A Comprehensive Review of E-Government Readiness Assessment Models and Providing a Methodology for Assessing E-Government Readiness in Governorate Analysis Level

نویسنده [English]

  • Nasibeh Pouti
Instructor, Information Technology Management, Sayyed Jamaleddin Asadabadi University
چکیده [English]

The purpose of this research is to provide a methodology for creating an e-government readiness assessment model for governorates. To this end, it is necessary to carefully examine the evolution of electronic government readiness assessment models. This study has been done in two ways: the first method of reviewing the systematic literature of e-readiness assessment models from 2010 to 2017, and in particular the focus on studies of the last decade, which included parameters such as the functional focus area, geographic focus area, the type of data used, the method The data collection method, the data analysis method, the basic model used and the main evaluation indicators are reviewed in this systematic review, and the second method is to examine the evolution of e-readiness assessment models, based on the four generation or period evaluation methods They have gone through a developmental process to describe these courses from a dynamic process, Deming cycle, which consists of four stages of plan, do, check and act. The evolutionary process of evaluation models begins with the examination of the digital divide evaluation models and ends with the examination of the design-reality gap. Based on these two systematic studies, the most recent approach to e-readiness assessment is to use the theory design-reality gap approach, which uses local in-built design to create appropriate models that fit native features. In this paper, by carefully examining this theory and extending it to the field of e-readiness assessment, a step-by-step methodology has been developed to create an appropriate e-readiness assessment model for governors. In this methodology, the dimensions of design-reality gap theory include information, technology, process, goals, values and motivations, staff and skills, management, and structures and other resources (money and time) as the main indicators that are considered that to be native, they are required to create sub-indicators for each of them. Based on three distinct gaps in the theory that exist in the design and implementation environment, including the Country Context Gaps, Hard-Soft Gaps and Private-Public Gaps, these indicators are adjusted and for the governorate Specifically, a specific model will be created.

کلیدواژه‌ها [English]

  • Assessment Methodology
  • Electronic Government Assessment of Governorates
  • Design-Reality Gap
  • Digital Divide
  • Deming Cycle

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