Iranian Journal of Information Management 1735-8418 6 2 2021 02 19 The Effect of Price Promotion Claims on the Instagram Users’ Engagement Rate The Effect of Price Promotion Claims on the Instagram Users’ Engagement Rate 131 152 133500 10.22034/aimj.2021.133500 FA Mohammad Rahim Esfidani Assistant Professor, Business Department, Management Faculty, University of Tehran 0000-0002-9241-263X Journal Article 2020 12 22 It has been years since social media plays critical role in marketing communication and Instagram is the most favorite social media platform for both marketer and consumers in Iran but there is a little evidence of its effect on consumer decision making process ranging from need recognition to buying. Information seeking behavior is the most important stage through which social media users gather required information aiming to select the best decision alternative. Price promotion claims are used by consumers to identify the best-selling proposition which is offered by marketers. Its effect on reference price and purchase intention got enormous attention in marketing literature but there is a little evidence about price promotion claims and its effect on Instagram engagement rate. The research aims to examine the relationship between price promotion claims (uncertain versus certain) and Instagram engagement rate (like and comment divided to followers) through random selection of 343 Instagram post (with price promotion claims). The result shows that uncertain price promotion claims results in more engagement rate which is rooted in consumers’ curiosity because of information gap in uncertain price promotion claims. It has been years since social media plays critical role in marketing communication and Instagram is the most favorite social media platform for both marketer and consumers in Iran but there is a little evidence of its effect on consumer decision making process ranging from need recognition to buying. Information seeking behavior is the most important stage through which social media users gather required information aiming to select the best decision alternative. Price promotion claims are used by consumers to identify the best-selling proposition which is offered by marketers. Its effect on reference price and purchase intention got enormous attention in marketing literature but there is a little evidence about price promotion claims and its effect on Instagram engagement rate. The research aims to examine the relationship between price promotion claims (uncertain versus certain) and Instagram engagement rate (like and comment divided to followers) through random selection of 343 Instagram post (with price promotion claims). The result shows that uncertain price promotion claims results in more engagement rate which is rooted in consumers’ curiosity because of information gap in uncertain price promotion claims. https://www.aimj.ir/article_133500_43d6457de7f77738389a33e4c10ada0f.pdf