Iranian Journal of Information Management 1735-8418 4 2 2019 03 19 The innovation maturity model based on customer knowledge: A meta-synthesis The innovation maturity model based on customer knowledge: A meta-synthesis 89 109 87341 FA Zahra Poursaeid Bonab Ph.D. Student in system Management, Aras international campus, University of Tehran, Jolfa, Iran Mohammad Mosakhani Associate Prof. of Information Technology Management, Faculty of Management, University of Tehran, Tehran, Iran Abouzar Arabsorkhi Assistant Prof. of Information Technology Management, Faculty Member of Iran Telecommunication research center, Tehran, Iran Ayoub Mohammadian Assistant Prof of Information Technology Management, Faculty of Management, University of Tehran, Tehran, Iran 0000-0002-8370-9538 Journal Article 2018 10 22 <span lang="EN">Nowadays, one of the reasons for the failure of companies is the low level of their innovation in them. The reason of this is, firstly, lack of maturity in the field of innovation and, secondly, lack of attention to the knowledge of customers. Considering that one of the main sources of innovation in organizations is the exploitation of customer knowledge, however, limited research has been done on the ability to innovate based on customer knowledge. The main objective of this research is identify the components of customer knowledge based on innovation and provide them in the form of levels of capabilities maturity model.All researches on the innovation maturity model and customer knowledge were investigated by meta-synthesis method and 16 articles were selected. Based on the content analysis of the related articles, a set of dimensions and components innovation capability based on customer knowledge was identified and the innovation capability maturity model based on customer knowledge consist of 33 codes, 13 concepts and 5 main categories in five levels of maturity was presented.</span> <span lang="EN">Nowadays, one of the reasons for the failure of companies is the low level of their innovation in them. The reason of this is, firstly, lack of maturity in the field of innovation and, secondly, lack of attention to the knowledge of customers. Considering that one of the main sources of innovation in organizations is the exploitation of customer knowledge, however, limited research has been done on the ability to innovate based on customer knowledge. The main objective of this research is identify the components of customer knowledge based on innovation and provide them in the form of levels of capabilities maturity model.All researches on the innovation maturity model and customer knowledge were investigated by meta-synthesis method and 16 articles were selected. Based on the content analysis of the related articles, a set of dimensions and components innovation capability based on customer knowledge was identified and the innovation capability maturity model based on customer knowledge consist of 33 codes, 13 concepts and 5 main categories in five levels of maturity was presented.</span> https://www.aimj.ir/article_87341_e50ce2796571e3c3696c82ad79779b15.pdf