Improve Technical Support for Customers of Widely used Systems of the Iranian Institute of Information Science and Technology (IranDoc)

Document Type : Original Article

Authors
Farhad Shirani 1
Nesa Rezaee 2
Mohammad Hadi Shirani 3
1 Assistant Professor, Department of Electronic Commerce, Research Institute of Information Science and Technology of Iran (Irandoc). Tehran, Iran
2 Senior Expert, Iran Science and Information Technology Research Institute (Irandak). Tehran Iran
3 Senior expert, MBA department, Esade University, Barselona, Spain
10.22034/aimj.2022.159552
Abstract
Identify the current status of technical support for users who use the Iranian Scientific Database (Ganj), the National System for Registering Dissertations, Theses, and Proposals (Registration), the Research Background System, and the Client System of the Iranian Institute of Information Science and Technology (IranDoc) in order to Providing solutions to improve it is one of the basic needs of Irandac to protect users by providing technical support services to leading organizations in the field of information technology in the country. These four systems are one of the most widely used and important systems of Irandak in providing services to the scientific community, especially the university community of the country, and many users use the services of these systems. The available information indicates that Irandac needs to use more efficient methods to provide technical support services to users of these systems. This study has reviewed and documented existing methods of user support, has provided solutions to improve support services.

Keywords

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  • Receive Date 09 June 2022
  • Revise Date 09 August 2022
  • Accept Date 21 October 2022