Designing a Lean Trust-building Model for E-government: An Empirical StudyinTehran

Document Type : Original Article

Authors
Roohallahً Noori 1
Davari irdmousi Davari Irdmousi 2
somayeh parvini 2
1 Associate Prof., Department of Human Resource Management, Faculty of Management, Kharazmi University, Tehran, Iran
2 MA., Department of Business Management, Faculty of Management, Kharazmi University, Tehran, Iran
10.22034/aimj.2025.490256.1615
Abstract
This research aimed to examine the impact of trust-building on the performance of e-government in Tehran and to investigate and explain the key indicators affecting trust-building dimensions. Moreover, the study proposed strategies to enhance overall citizen participation and foster genuine trust in e-government in Tehran.This research was conducted using a descriptive-correlational method.To collect the necessary data,three questionnaires were employed:1.Deng's standard questionnaire for e-government performance,2.A researcher-made questionnaire adapted from Blengro and Carter, and 3. Morgan's questionnaire for trust-building. The questionnaire comprised 32 questions.The questionnaire items were structured into three dimensions of the independent variable, including government trust-building, electronic trust, and citizen trustworthiness, and one dimension of the dependent variable, e-government. The sample size was determined to be 388 using a stratified random sampling method with proportional allocation. Data analysis was conducted using SPSS and Amos software.The research findings indicated that the three dimensions of government trust-building, electronic trust,and citizen trustworthiness had a positive and significant impact on e-government performance. The fit indices of the proposed model, namely (Root Mean Square Error oApproximation: 0.41), (Goodness of Fit Index: 0.645), (Normalized Fit Index: 0.969),and (Comparative Fit Index: 0.900), confirmed the model, indicating that the research model had the capability to measure the main variables of the study.To foster trust ine-government, the primary focus should be on government trust-building, followed by electronic trust. Considering that each dimension ofthe research has specific indicators,creating conditions for improvement and development of these indicators will facilitate the enhancement of genuine trust in e-government.

Keywords

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  • Receive Date 23 November 2024
  • Revise Date 05 April 2025
  • Accept Date 07 April 2025