Presenting the Electronic Customer Identification Model (EKYC) Using Blockchain-based Technology

Document Type : Original Article

Authors
Ali Lotfi 1
Akbar Nabiollahi 2
Naser Khani 3
1 Ph.D. Candidate, Department of Management, Najafabad Branch, Islamic Azad University, Najafabad, Iran
2 Assistant Prof., Faculty of Computer Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran
3 Associate Prof., Department of Management, Najafabad Branch, Islamic Azad University, Najafabad, Iran
10.22034/aimj.2024.227966
Abstract
Today, a vital element for all institutions and organizations is to identify the identity of the customer. The Know Your Customer (KYC) process is a customer identification program that verifies and records the identity and address of customers. Currently, the customer identification process is done separately by different organizations and due to the lack of trust between organizations, this data is not shared between them, so there is a need for a solution that can guarantee trust and reliability. Slow the increasing use of blockchain technology has led to the development of new systems that aim to improve the efficiency of the customer identification process and enable collaboration between financial institutions. In this research, using blockchain technology, the development of a new and indigenous model is discussed, which aims to accelerate and improve the efficiency of the customer identification process. In this research, using the design science method (DSR), it is tried to understand and identify the customer's conditions, needs and goals, provide the necessary planning, and then provide a comprehensive and optimal customer identification model based on blockchain technology. to do The current research is practical in terms of its purpose and exploratory in terms of implementation method. The statistical sample was formed by the information technology managers of Refah Bank, who are aware of the blockchain field. In order to collect information in this research, an open and in-depth interview was conducted with 23 key informants (saturation limit) who were selected by a purposeful method and according to the judgment of the researchers. The current research aims to design a framework to improve the current shortcomings in the KYC process through a digital process that uses blockchain-based technology.

Keywords

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  • Receive Date 31 December 2023
  • Revise Date 23 May 2024
  • Accept Date 16 September 2024