بررسی رابطه بین پنهان‌سازی دانش و هوش هیجانی : نقش میانجی استرس شغلی

نوع مقاله : مقاله پژوهشی

نویسنده
سیف‌اله اندایش
استادیار، گروه علم اطلاعات و دانش‌شناسی، دانشگاه خلیج فارس، بوشهر، ایران
10.22034/aimj.2024.486150.1610
چکیده
هدف از اجرای این پژوهش، بررسی تأثیر پنهان‏سازی دانش بر هوش هیجانی با نقش میانجی استرس شغلی، در بین اساتید علوم پزشکی دانشگاه تهران است. روش پژوهش حاضر، توصیفی و از نوع پیمایشی و براساس هدف، کاربردی است. جامعۀ آماری پژوهش، اساتید علوم پزشکی دانشگاه تهران و نمونه پژوهش، 331 نفر بوده است. این افراد به‌روش نمونه‌گیری تصادفی انتخاب شدند. ابزار گردآوری اطلاعات این پژوهش برای سنجش پنهان‏سازی دانش، پرسش‏نامه سرنکو و بونتیس بوده است. داده‎های مورد نیاز برای سنجش پنهان‏سازی دانش، از طریق توزیع پرسش‏نامه جمع‌آوری شده است. این پرسش‌نامه حاوی 12 گویه است که در سه بخش پنهان‏سازی طفره‌آمیز، گنگ بازی کردن و پنهان‏سازی منطقی طراحی شده است. برای سنجش هوش هیجانی، از پرسش‏نامه 16 گویه‏‌ای هوش هیجانی وانگ و لاو و برای سنجش استرس شغلی، از پرسش‏نامه استرس شغلی 4 گویه‌ای نتمیر و همکاران استفاده شد. پایایی پرسش‏نامه از طریق آزمون آلفای کرونباخ و روایی آن از طریق روایی هم‏گرا و روایی واگرا به تأیید رسید. تحلیل داده‌ها با استفاده از شاخص‌های آمار توصیفی، از جمله توزیع فراوانی و آمار استباطی و روش مد‌ل‌سازی معادلات ساختاری از طریق اسمارت پی‏ال‏اس انجام شد. یافته‌ها نشان داد که هوش هیجانی بر پنهان‏سازی دانش، تأثیر منفی و معنادار و بر استرس شغلی تأثیر منفی دارد. افزون‌براین، استرس شغلی بر پنهان‏سازی دانش تأثیر مثبت و معناداری می‏گذارد. نتایج نشان داد که استرس شغلی به‏عنوان یک میانجی کامل در رابطۀ بین هوش هیجانی و پنهان‏سازی دانش عمل می‌کند.

کلیدواژه‌ها

عنوان مقاله English

Examining the Relationship between Knowledge Hiding and Emotional Intelligence: The Mediating Role of Job Stress

نویسنده English

Seifallah Andayesh
Assistant Prof., Department of Information Science and Epistemology, Persian Gulf University, Bushehr, Iran
چکیده English

The purpose of this research is to examine the impact of emotional intelligence on knowledge hiding, with the mediating role of job stress, among faculty members of Tehran University of Medical Sciences. The research method is descriptive and survey-based, and in terms of its objective, it is applied. The statistical population consists of faculty members of Tehran University of Medical Sciences, and the research sample includes 331 individuals selected through random sampling. The data collection tool used to measure knowledge hiding was the questionnaire by Serenko and Bontis (2016), which included 12 items divided into three sections: evasive hiding, playing dumb, and rationalized hiding. To assess emotional intelligence, the 16-item emotional intelligence questionnaire by Wong and Law (2002) was used. Job stress was measured using the 4-item job stress questionnaire by Netemeyer et al. (2004), whose reliability was confirmed through Cronbach's alpha and its validity through content and discriminant validity. Data analysis was conducted using descriptive statistics such as frequency distribution, and inferential statistics, including structural equation modeling via Smart PLS software. The results showed that emotional intelligence has a significant negative effect on knowledge hiding and also negatively affects job stress. Job stress, in turn, has a significant positive effect on knowledge hiding. The findings indicate that job stress acts as a full mediator in the relationship between emotional intelligence and knowledge hiding.
ing

کلیدواژه‌ها English

Knowledge hiding
Emotional intelligence
Job stress
Tehran University of Medical Sciences
Knowledge sharing
Abbasi Asl, A. & Farhadpoor, M. R. (2023). The effect of job stress on the relationship between organizational ostracism and knowledge hiding. International Journal of Organizations(31), 179-198. doi:https://doi.org/10.17345/rio31.410
Ain, N. U., Azeem, M. U., Haq, I. U. & Mehmood, I. (2024). When does knowledge hiding hinder employees’ job performance? The roles of emotional exhaustion and emotional intelligence. Knowledge Management Research & Practice, 22(2), 210-222. doi:10.1080/14778238.2023.2297972
Anand, P. & Hassan, Y. (2019). Knowledge hiding in organizations: everything that managers need to know. Development and Learning in Organizations: An International Journal, 33(6), 12-15. doi:https://doi.org/10.1108/DLO-12-2018-0158
Bock, G.-W., Zmud, R. W., Kim, Y.-G. & Lee, J.-N. (2005). Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS quarterly, 87-111. doi:https://doi.org/10.2307/25148669
Connelly, C. E. & Zweig, D. (2015). How perpetrators and targets construe knowledge hiding in organizations. European Journal of Work and Organizational Psychology, 24(3), 479-489. doi:10.1080/1359432X.2014.931325
Connelly, C. E., Zweig, D., Webster, J. & Trougakos, J. P. (2012). Knowledge hiding in organizations. Journal of Organizational Behavior, 33(1), 64-88. doi:https://doi.org/10.1002/job.737
 
Elfering, A., Grebner, S. & de Tribolet-Hardy, F. (2013). The long arm of time pressure at work: Cognitive failure and commuting near-accidents. European Journal of Work and Organizational Psychology, 22(6), 737-749. doi:10.1080/1359432X.2012.704155
Elliethey, N. S., Aly Abou Hashish, E. & Ahmed Mohamed Elbassal, N. (2024). Work ethics and its relationship with workplace ostracism and counterproductive work behaviours among nurses: a structural equation model. BMC nursing, 23(1), 126. doi:https://doi.org/10.1186/s12912-024-01785-4
Fatima, T., Bilal, A. R., Imran, M. K., Ayub, A. & Arshad, H. (2024). Who is likely to hide knowledge after peer ostracism? An exchange-based perspective of contact quality and need to belong. VINE Journal of Information and Knowledge Management Systems, 54(1), 108-128. doi:https://doi.org/10.1108/VJIKMS-06-2021-0097
Feng, J. & Wang, C. (2019). Does abusive supervision always promote employees to hide knowledge? From both reactance and COR perspectives. Journal of Knowledge Management, 23(7), 1455-1474. doi:10.1108/JKM-12-2018-0737
Han, M. S., Masood, K., Cudjoe, D. & Wang, Y. (2021). Knowledge hiding as the dark side of competitive psychological climate. Leadership & Organization Development Journal, 42(2), 195-207. doi:https://doi.org/10.1108/LODJ-03-2020-0090
Han, R., tunnisa, A., Ghayas, S. & Shahab, M. (2024). Relationship between workplace ostracism and knowledge hiding; mediational role of reciprocity beliefs among college teachers. Heliyon, 10(8), e29134. doi:https://doi.org/10.1016/j.heliyon.2024.e29134
Issac, A. C., Baral, R. & Bednall, T. C. (2021). What is not hidden about knowledge hiding: Deciphering the future research directions through a morphological analysis. Knowledge and Process Management, 28(1), 40-55. doi:https://doi.org/10.1002/kpm.1657
Kmieciak, R. (2021). Trust, knowledge sharing, and innovative work behavior: empirical evidence from Poland. European Journal of Innovation Management, 24(5), 1832-1859. doi:https://doi.org/10.1108/EJIM-04-2020-0134
Kmieciak, R. (2024). The contagious effect of bullying knowledge hiding: exploring the role of job stress and power values. Journal of Knowledge Management, 28(6), 1566-1587. doi:10.1108/JKM-05-2023-0420
Kurniawanti, I. A., Zain, D., Thoyib, A. & Rahayu, M. (2023). Knowledge hiding and individual task performance: The role of individual creativity as mediator. Heliyon, 9(11), e21035. doi:10.1016/j.heliyon.2023.e21035
Ma, L., Zhang, X. & Ding, X. (2020). Enterprise social media usage and knowledge hiding: a motivation theory perspective. Journal of Knowledge Management, 24(9), 2149-2169. doi:10.1108/JKM-03-2020-0234
Mahmood, N. & Toker, A. (2021). Impact of emotional intelligence on knowledge sharing and knowledge hiding behavior. Eurasian Journal of Management & Social Sciences, 2(4), 8-29. doi:https://doi.org/10.23918/ejmss.V2i4p8
Mahmood, Y., Imran, M., Fayaz, M. & Ahmad, Z. (2021). Factors Influencing the Knowledge Hiding Behavior and Assessing its Role as an Obstacle of Innovation in Education Sector. Ilkogretim Online, 20(2). doi:http://10.17051/ilkonline.2021.02.70
Min, J. (2014). The Relationships Between Emotional Intelligence, Job Stress, and Quality of Life Among Tour Guides. Asia Pacific Journal of Tourism Research, 19(10), 1170-1190. doi:10.1080/10941665.2013.839459
Mohsin, M., Jamil, K., Naseem, S., Sarfraz, M. & Ivascu, L. (2022). Elongating Nexus Between Workplace Factors and Knowledge Hiding Behavior: Mediating Role of Job Anxiety. Psychology Research and Behavior Management, 15(null), 441-457. doi:10.2147/PRBM.S348467
Netemeyer, R. G., Maxham, J. G., and Pullig, C. (2005). Conflicts in the work–family interface: links to job stress, customer service employee performance, and customer purchase intent. J. Mark. 69, 130–143. doi: 10.1509/jmkg.69.2.130.60758
Offergelt, F. & Venz, L. (2023). The joint effects of supervisor knowledge hiding, abusive supervision, and employee political skill on employee knowledge hiding behaviors. Journal of Knowledge Management, 27(5), 1209-1227. doi:https://doi.org/10.1108/JKM-08-2021-0655
Peng, H. (2013). Why and when do people hide knowledge? Journal of Knowledge Management, 17(3), 398-415. doi:https://doi.org/10.1108/JKM-12-2012-0380
Qureshi, A. M. A. & Evans, N. (2015). Deterrents to knowledge-sharing in the pharmaceutical industry: a case study. Journal of Knowledge Management, 19(2), 296-314. doi:10.1108/JKM-09-2014-0391
Rakhshani, T., Motlagh, Z., Beigi, V., Rahimkhanli, M. & Rashki, M. (2018). The Relationship between Emotional Intelligence and Job Stress among Nurses in Shiraz, Iran. Malays J Med Sci, 25(6), 100-109. doi:10.21315/mjms2018.25.6.10
Riaz, S., Xu, Y. & Hussain, S. (2019). Workplace ostracism and knowledge hiding: the mediating role of job tension. Sustainability, 11(20), 5547. doi:https://doi.org/10.3390/su11205547
Schieman, S. (2013). Job-related resources and the pressures of working life. Soc Sci Res, 42(2), 271-282. doi:10.1016/j.ssresearch.2012.10.003
Serenko, A. & Bontis, N. (2016). Understanding counterproductive knowledge behavior: antecedents and consequences of intra-organizational knowledge hiding. Journal of Knowledge Management, 20(6), 1199-1224. doi:https://doi.org/10.1108/JKM-05-2016-0203
Sergeeva, A. & Andreeva, T. (2016). Knowledge Sharing Research:Bringing Context Back In. Journal of Management Inquiry, 25(3), 240-261. doi:https://doi.org/10.1177/1056492615618271
Shailja, S., Kumari, P. & Singla, H. (2024). Impact of emotional intelligence on knowledge hiding behaviour of teachers: a moderated mediation analysis. VINE Journal of Information and Knowledge Management Systems, ahead-of-print(ahead-of-print). doi:10.1108/VJIKMS-09-2022-0315
Shrivastava, S., Pazzaglia, F. & Sonpar, K. (2021). The role of nature of knowledge and knowledge creating processes in knowledge hiding: Reframing knowledge hiding. Journal of Business Research, 136, 644-651. doi:https://doi.org/10.1016/j.jbusres.2021.08.019
Singh, S. K. (2019). Territoriality, task performance, and workplace deviance: Empirical evidence on role of knowledge hiding. Journal of Business Research, 97, 10-19. doi:https://doi.org/10.1016/j.jbusres.2018.12.034
Syrek, C. J., Apostel, E. & Antoni, C. H. (2013). Stress in highly demanding IT jobs: transformational leadership moderates the impact of time pressure on exhaustion and work-life balance. J Occup Health Psychol, 18(3), 252-261. doi:10.1037/a0033085
Tian, Y., Mao, L., Zhou, M. & Cao, Q. (2021). Knowledge-based psychological ownership and knowledge hiding: The roles of loss of knowledge power and emotional intelligence. Social Behavior and Personality: an international journal, 49(8), 1-13. doi:https://doi.org/10.2224/sbp.10530
Troth, A. C., Jordan, P. J., Lawrence, S. A. & Tse, H. H. M. (2012). A multilevel model of emotional skills, communication performance, and task performance in teams. Journal of Organizational Behavior, 33(5), 700-722. doi:https://doi.org/10.1002/job.785
Tuncdogan, A., Acar, O. A. & Stam, D. (2017). Individual differences as antecedents of leader behavior: Towards an understanding of multi-level outcomes. The Leadership Quarterly, 28(1), 40-64. doi:https://doi.org/10.1016/j.leaqua.2016.10.011
Venz, L. & Nesher Shoshan, H. (2022). Be smart, play dumb? A transactional perspective on day-specific knowledge hiding, interpersonal conflict, and psychological strain. Human Relations, 75(1), 113-138. doi:https://doi.org/10.1177/0018726721990438
Vidyarthi, P. R., Anand, S. & Liden, R. C. (2014). Do emotionally perceptive leaders motivate higher employee performance? The moderating role of task interdependence and power distance. The Leadership Quarterly, 25(2), 232-244. doi:https://doi.org/10.1016/j.leaqua.2013.08.003
Volkoff, S., Buisset, C. & Mardon, C. (2010). Does intense time pressure at work make older employees more vulnerable? A statistical analysis based on a French survey "SVP50". Appl Ergon, 41(6), 754-762. doi:10.1016/j.apergo.2009.12.014
Wang, G.-H., Li, J.-H., Liu, H. & Zaggia, C. (2023). The association between workplace ostracism and knowledge-sharing behaviors among Chinese university teachers: The chain mediating model of job burnout and job satisfaction. Frontiers in Psychology, 14. doi:https://doi.org/10.3389/fpsyg.2023.1030043
Wang, X. & Dong, B. (2022a). Emotional Intelligence and Knowledge Hiding Behaviors: The Mediating Role of Job Stress. Frontiers in Psychology, 13. doi:10.3389/fpsyg.2022.845782
Wang, X. & Dong, B. (2022b). Emotional intelligence and knowledge hiding behaviors: the mediating role of job stress. Frontiers in Psychology, 13, 845782. doi:https://doi.org/10.3389/fpsyg.2022.845782
Wong, C.-S., and Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: an exploratory study. Leadersh. Q. 13, 243–274. doi:10.1016/S10489843(02)000991
Yamani, N., Shahabi, M. & Haghani, F. (2014). The relationship between emotional intelligence and job stress in the faculty of medicine in Isfahan University of Medical Sciences. J Adv Med Educ Prof, 2(1), 20-26.
Yang, K. & Ribiere, V. (2020). Drivers of knowledge hiding in the university context. Online Journal of Applied Knowledge Management, 7, 99-116. doi:http://dx.doi.org/10.36965/OJAKM.2020.8(1)99-116
Yusoff, R. B. M., Khan, A. & Azam, K. (2013). Job stress, performance and emotional intelligence in academia. Journal of Basic and Applied Science Resesearch, 3(6), 1-8.
Zhang, M., Zhao, L. & Chen, Z. (2021). Research on the relationship between high-commitment work systems and employees’ unethical pro-organizational behavior: the moderating role of balanced reciprocity beliefs. Frontiers in Psychology, 12, 776904. doi:http://10.3389/fpsyg.2021.776904
Zhao, H. & Jiang, J. (2022). Role stress, emotional exhaustion, and knowledge hiding: The joint moderating effects of network centrality and structural holes. Current Psychology, 41(12), 8829-8841. doi:10.1007/s12144-021-01348-9
Zhao, H., Xia, Q., He, P., Sheard, G. & Wan, P. (2016). Workplace ostracism and knowledge hiding in service organizations. International Journal of Hospitality Management, 59, 84-94. doi:https://doi.org/10.1016/j.ijhm.2016.09.009

  • تاریخ دریافت 09 آبان 1403
  • تاریخ بازنگری 16 آذر 1403
  • تاریخ پذیرش 17 آذر 1403